WERE YOU IN A MOTOR VEHICLE ACCIDENT?
ICBC MAY COVER YOUR TREATMENTS
Yaletown Wellness is a registered ICBC provider and participates in the auto injury program.
Clients who have been in an accident are automatically approved for treatments within the first 12 weeks after the accident.
12 Pre-authorized Acupuncture sessions
25 Pre-authorized Chiro sessions
12 Pre-authorized Massage Therapy sessions
25 Pre-authorized Physiotherapy sessions
Our team can help with treatments to aid in your recovery and rehabilitation. If you believe you may want to seek treatment, do not delay. For the first 12 weeks after the accident, ICBC has pre-approved treatments. If it's been more than 12 weeks ICBC may require a doctor’s referral notes but often treatment options are approved. Contact us and we can help you find out.
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1. Start Your ICBC Claim
To begin your ICBC claim, make sure you have the following ready:
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The license plate numbers of all vehicles involved
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The driver’s license numbers of all drivers
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Insurance info for any non-ICBC vehicles
You can report your claim by calling ICBC at 604-520-8222 or online at icbc.com/claims/report.
Important: Even if you’re not at fault, you may still qualify for ICBC-covered treatments.
2. Book Your Sessions
Once your claim is submitted, reach out to us with:
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Your full name
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Your ICBC claim number
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The date of your accident
We’ll help you build a custom treatment plan and start your ICBC physiotherapy, acupuncture, chiropractic or massage therapy as soon as possible.
Don't wait: Treatments must begin within 12 weeks of your accident to qualify under your ICBC claim. If you need more sessions beyond that, we’ll help you get additional approval from your ICBC Claims Specialist.
3. Let ICBC Cover the Cost
If your motor vehicle accident claim is approved, ICBC will cover the cost of your treatments for the first 12 weeks after your accident.
For more details, visit ICBC’s treatment access guide.
Other Terms and Conditions:
If a longer massage or acupuncture session is desired, you may pay pay a small user fee to upgrade to a longer session. This means ICBC pays a portion of your treatment cost up front and you pay the user fee to the clinic directly at time of treatment.
If your claim is not immediately approved by ICBC, we will contact you to work with you on getting an extension from ICBC.
If you have questions or you are not sure of your coverage, please call us at 604.633.0998, send us an email or text us at 604.229.4820.
ICBC FAQS
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Q: NOT SURE IF YOU ARE COVERED?
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Q: NOT SURE IF YOU ARE COVERED?
A: Don't worry, we just need your claim number and we will contact your ICBC adjuster directly to confirm if you are elegible!
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Q: DO I HAVE TO PAY SOMETHING OUT OF POCKET?
Q: DO I HAVE TO PAY SOMETHING OUT OF POCKET?
A: There is no cost to you when you have an active ICBC claim and remaining Acupuncture, RMT, Chiro, Physio and Kinesiology sessions.
Q: HOW MANY SESSIONS WILL I NEED?
Q: HOW MANY SESSIONS WILL I NEED?
A: ICBC clients who have been in a car accident in the 12 week period from are automatically pre-authorized 12 sessions for Acupuncture, RMT, Kinesiology and 25 sessions for Chiro and Physio. To get a better prediction of how many sessions you might need, you can participate in several treatments in order to determine how you’re responding to the treatments.
Q: HOW LONG ARE THE SESSIONS?
Q: HOW LONG IS ARE THE SESSIONS?
A: The initial visit with acupuncture, RMT, Physio and Kinesiology treatment including an assessment is 45 minutes. The subsequent visit is 35 minutes. For Chiro the initial is 30 min ans subsequent 15 min.
Q: I HAVE AN ICBC CLAIM. WHAT IS COVERED?
Q: I HAVE AN ICBC CLAIM. WHAT IS COVERED?
A: If it has been more than 12 weeks since your accident, we will need to confirm with your adjuster first. Please contact us with your adjusters contact info. We can help you to get approved.
Q: DO I NEED A DOCTOR'S NOTE TO RECEIVE TREATMENT?
Q: DO I NEED A DOCTOR'S NOTE TO RECEIVE TREATMENT?
A: Yes. You will need a doctor’s referral to activate your sessions with us in case the 12 week period already passed.
Q: WHAT SHOULD I BRING TO MY FIRST APPOINTMENT?
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Q: WHAT SHOULD I BRING TO MY FIRST APPOINTMENT?
A: Your ICBC claim, date of injury, and adjusters contact information. If you would like to receive treatment in addition to what ICBC covers, bring your preferred method of payment. (we accept Visa, MasterCard, Debit, and Cash)
Q: WHY CHOOSE US FOR YOU MVA CLAIM?
Q: WHY CHOOSE US FOR YOU MVA CLAIM?
A: Because these 3 simple reasons:
👉🏼 No payment required
👉🏼 No hassle for ICBC claim
👉🏼 Team of professionals taking care of you